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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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GOG758

November 22, 2025

1  out of  5
rating by GOG758
"Josh as you know I was very disappointed in your inability to assist us when we had a claim. For this reason you are fired! We will get our coverage with another company. For future reference when a client calls with a problem try and help, don't read a response from the State Farm hand book. WE WILL NEVER USE STATE FARM AGAIN. So you are only there to sign people up and collect their money, not assist them with claim issues. I guess real agents that will stand up for their customers don't work at State Farm. Or maybe it's just you. If there were a ZERO rating you'd get it."
We responded:
"GOG758- If you could send me an email with your name at josh@joshnazar.com, I will have the opportunity to look into this for you further. I have not been made aware of anyone upset with a claim, so the issue you are posting is not one I am familiar with. My team does not make decisions around, underwriting, pricing, or claims within our office. Our primary role is to service our current customers and grow our book with new sales. If someone sounded a bit too by the book, it may be because we are limited on what we can say and represent with claims, however we always strive to approach customer concerns with care and compassion. I hope to hear back from you (if you are willing) to help how I can. Josh"
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Amy Arizpe

November 20, 2025

5  out of  5
rating by Amy Arizpe
"Love love love this office! Anytime I call, they always have someone friendly and knowledgeable that answers the phone. Especially today when I called, I spoke with Kiara. She helped me out greatly with updating my policies. She explained everything to me and immediately sent me the documents. I wouldn't chose any other office. If I could, I'd leave a 10 star review. Thank you State Farm for always being there for me!"
We responded:
"Thanks for being great to work with as well, Amy! We enjoy your business and trust as much as you do with our service! Have a great week."
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mark french

November 20, 2025

5  out of  5
rating by mark french
"Had an accident and state farm took care of everything quickly. Got me in a new vehicle in a week"
We responded:
"Great to hear about your new vehicle payoff happening quickly! Sorry you had to go through an accident to see how great our claims team works. Thanks for the review and have a great week."
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Save A Life CPR Safety Training

November 20, 2025

1  out of  5
rating by Save A Life CPR Safety Training
"⭐ 1-Star Review In all of my 56 years, this has been the worst insurance experience I’ve ever had. My agent, Josh Nazra at State Farm, has completely mismanaged my account. I was promised that my daughter would be removed from my policy, yet it took four months for them to finally make the change — and even after that, my payment never decreased. Different associates kept calling, telling me they were going to fix it, but no one ever followed through or called back. The only time they seem to return my calls is when a payment is overdue — and the only reason I’ve been overdue is because I’ve been trying to find another agent due to all these issues. This entire situation has been extremely frustrating and unprofessional. I haven’t had the time to research other options until now, but switching to a different State Farm agent is my priority today, especially since my account is paid up. If you’re considering this office, I strongly recommend looking elsewhere. This has been nothing but stress from start to finish."
We responded:
"Hello. I am sorry the service you received from our agency was anything less than great, as we strive to deliver high quality experiences with each interaction we make. I am aware of this situation and was told everything had been resolved from this last month. It sounds like some of the largest frustration stemmed from the timeline it takes our corporate partners to process changes and how that interacts with the timing of our billing department. We have a new modernized platform being rolled out across the company that allows for instantaneous changes, but when this request of change was made it was during our old system and the timings did not meet your expectations. Our local agency is the face you interact with and we control what we can as best as we can, but some of these issues are outside of our control- which I understand does not concern you, you want a better experience. I apologize that our team and organization fell short on your expectations. We hope you stay so we can show you this is an isolated issue, but I understand if this motivates you to leave. Josh"
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Cena Baker

November 18, 2025

5  out of  5
rating by Cena Baker
"Claudia was Awesome!!!"
We responded:
"Indeed!"
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Alex Vasquez

November 13, 2025

5  out of  5
rating by Alex Vasquez
"Super kind and very easy to talk to. I appreciate her time. She was understanding, patient, and knowledgeable about the process. Thank you again."
We responded:
"Hey Alex. That is great to hear! Thanks for sharing with the rest of Texas about your experience."
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Lat Lat

November 5, 2025

5  out of  5
rating by Lat Lat
"Julissa was outstanding. So humble and informative. She took her time and was very thorough. Person to person was the highlight and was undeniably top notch! People matter and person to person customer service was unmatched. Thank you Lord for people that care. This agency has employed one of best representatives. May God bless your branch."
We responded:
"He is blessing us indeed! Thanks for the kind words."
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Isabella Rodriguez

October 25, 2025

5  out of  5
rating by Isabella Rodriguez
"Excelente la atención de Julissa Aleman , muy paciente y clara siempre en todo."
We responded:
"Thank you Isabella!"
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Janin Ramirez

October 24, 2025

5  out of  5
rating by Janin Ramirez
"Very Friendly and Professional Service"
We responded:
"Thanks for the review, Janin!"
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Silas Stanley

October 22, 2025

5  out of  5
rating by Silas Stanley
"Great service!"
We responded:
"We have a great service team indeed!"
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Kelly Berg

October 16, 2025

5  out of  5
rating by Kelly Berg
"Claudia was excellent great person"
We responded:
"Thanks for letting us know about your experience with Claudia. Have a great week Kelly."
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Kevin Snow

October 10, 2025

5  out of  5
rating by Kevin Snow
"Claudia Hernandez State farm you're the best"
We responded:
"Thanks for the kind words, Kevin. Have a great weekend!"
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Roshanda Griffin

October 7, 2025

5  out of  5
rating by Roshanda Griffin
"Claudia with Statefarm/GAINSCO was patient with me and worked with me over 2 weeks while I price checked and shopped around. Her company provided me the best price with the most coverage. She was pleasant, quick, and efficient and a pleasure to work with. I talked to her for 5-10 minutes and had coverage with her company right away. This process was so easy. I just cancelled my other policy with Prog- , mainly because their attitudes were crappy."
We responded:
"It sounds like Claudia took great care of you today. Thanks for leaving us a review and letting others know that they can save two weeks from shopping around by calling us first! Have a great week Roshanda!"
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Brian Cairo

September 23, 2025

5  out of  5
rating by Brian Cairo
"A human answers the phone ! Kiara was awesome working through adding our new car to our policy. A very infectious laugh and very personal!"
We responded:
"There’s always a friendly voice that’s ready to help with State Farm! Glad we could talk with you about your insurance needs!"
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Tatiana Johnson

September 22, 2025

5  out of  5
rating by Tatiana Johnson
"Julissa was really nice and helpful in setting up my new policy."
We responded:
"Awesome! Thanks for giving us a chance to earn your business, Tatiana."
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Dawson West

September 19, 2025

5  out of  5
rating by Dawson West
"Julissa did a great job taking care of the things I asked of her and had a quick response ."
We responded:
"I’m glad to hear about the quick turn around you received from her. We are here to help!"
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Shakayra W

September 18, 2025

5  out of  5
rating by Shakayra W
"I had a great experience working with Kiara M. She was incredibly helpful, genuinely kind, and easy to talk to. She took the time to explain everything clearly and made the process smooth and stress free. She was professional yet personable- highly recommend!"
We responded:
"Kiara is great at connecting with others! When you call our State Farm agency you will always get a real person to have a conversation with and connect with over the call."
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Teri Harwood

September 16, 2025

5  out of  5
rating by Teri Harwood
"The staff at Josh Nazar State Farm are exceptional. With the decline of customer service across all industries, Josh’s team is first class, friendly, professional and ALWAYS gracious with a special shoutout for Asthly."
We responded:
"We are holding the line with customer expectations! I’m happy to hear about your interaction with our team. Thanks for the shout out, Teri!"
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Safak Komurlu

September 9, 2025

5  out of  5
rating by Safak Komurlu
"I don’t remember ever getting auto insurance this easy, affordable, and fast. Even though my current company offered me a renewal discount, I decided to check out State Farm—and I’m glad I did. They gave me a great price, and the whole process was done over the phone in just 9 minutes! Big thanks to Josh for the quote and to Claudia for wrapping everything up so quickly over the phone. Truly seamless service!"
We responded:
"Easy, affordable, and fast are great things to get these days, especially when it comes to your insurance. I am glad you were able to connect with Claudia and get taken care of last week."
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Regina Dukes

September 4, 2025

5  out of  5
rating by Regina Dukes
"I really enjoyed working with Kiara and getting my insurance started. She's very polite, knowledgeable, understanding and, was very patient with me. I feel like we established a great repore with one another and we had lots of laughs. Kiara it was great doing business with you. May God bless you in all that you aspire to do."
We responded:
"Sounds like yall hit it off! Great to have you as a new customer with our State Farm agency. "
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Paige Miller

August 29, 2025

5  out of  5
rating by Paige Miller
"I'd like to extend my sincere appreciation to the entire team at this State Farm agency. I'm especially grateful for the outstanding support provided by Asthly Coreas, a Customer Service Representative. Her responsiveness and commitment to providing excellent customer service have been invaluable. I'm very happy to be a customer with this agency. Thank you, Asthly!"
We responded:
"Thank you Paige. Having customers that appreciate our team’s hard work is really refreshing! Thanks for letting us know about your experience."
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Jhonny Taylor

August 21, 2025

5  out of  5
rating by Jhonny Taylor
"Muy amable y eficiente."
We responded:
"Thanks Jhonny!"
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Janelle Evans

August 16, 2025

5  out of  5
rating by Janelle Evans
"Helped me set up my auto insurance, explained everything very well."
We responded:
"Great to hear that you were taken care of today with your auto insurance!"
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Maria Chavez

August 15, 2025

5  out of  5
rating by Maria Chavez
"Julissa, was very helpful she made sure I understood everything before agreeing to anything. :)"
We responded:
"Awesome! Glad she was able to take care of you and explain it all in a way that made sense. Have a great weekend!"
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Hugo Lagarda

August 15, 2025

5  out of  5
rating by Hugo Lagarda
"Irlanda did a great job!"
We responded:
"Thanks for telling us about your experience, Hugo. Have a great weekend!"